Head of Operations - Offshore Financial Services

Job Location

Metro Manila, Philippines

Responsibilities

• Build and expand the Manila operations of Apex, supporting the business products, IT and operations in this capacity.
• Build lead and motivate the employees of the Manila team in co-operation with the product owners.
• Work with product owners to understand their SLA requirements and determine what support is required locally to facilitate achievement.
• Carry out all tasks in a manner that is fully compliant with Apex Policy and Procedures and local regulatory. Where different standards exist between Apex policy and the local regulatory framework both standards must be met.
• This role is a primary on-site point of escalation for the local operations staff and will manage on the ground staffing needs as required by Product and Operations Heads.
• Participate in local governance committees and internal Boards, as relevant.
• Participate in meetings with the local regulator as when required, in line with the Apex Regulatory Engagement Policy.
• Review and recommend changes to client deliverable processes.
• Oversight of team time and revenue recording in conjunction with product and operations owners.
• Crisis committee leader in BCP or DR scenario where crisis relates to local events.
• Complete in a timely manner all internal and external reporting requirements.
• Contribute and participate in New Business sales pitches in co-operation with other relevant sales teams.
• Ambassador for Apex in Manila to support Apex being an employer of choice.
• Ensure SLA adherence on invoicing.
• Lead the roll out of relevant group initiatives in Manila.

Business Operations

Proven Experience & Qualifications

Skills Required

Additional Information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

Corporate Social Responsibility

For more information on our commitment to Corporate Social Responsibility (CSR) please visit

Personal Data

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her / his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.

Disclaimer

Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

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