Client Services Manager

At CallTek, our reputation is built on trust, precision, and follow-through. The Client Services Manager (CSM) strengthens that reputation by managing post-sales relationships, ensuring extraordinary customer experiences, and driving revenue expansion within existing accounts.

The CSM acts as a strategic partner to assigned clients—serving as their advocate, maintaining clear communication, and ensuring internal accountability. With strong relationship management and consultative discovery, the CSM uncovers opportunities for expanded services, technology offerings, contract growth, and long-term partnership alignment.

In addition to managing existing clients, the CSM supports the sales team in onboarding new customer contracts, ensuring proper documentation, communication, and a smooth path from contract execution to service delivery.

Requirements

• Bachelor’s degree in Business, Communications, or related field preferred.
• 3+ years in client success, account management, or consultative sales.
• Proven success in growing existing accounts.
• Strong communication, organization, and follow-up skills.
• CRM and workflow tool proficiency (Monday.com preferred).
• Strong balance of customer satisfaction and commercial goals.

Key Responsibilities