CSR for Ecommerce Account (NON - VOICE)

Join the talented team as a Customer Service Representative for our Ecommerce account. In this full-time, non-voice role, you will be the main point of contact for customers, ensuring their queries and concerns are resolved efficiently and effectively. Based in Taguig City, Metro Manila, this is an exciting opportunity to be part of a growing organisation that is transforming the customer experience.

What you'll be doing

Respond to customer inquiries and concerns via email, chat, and other digital channels

Provide accurate and timely information to customers

Troubleshoot and resolve customer issues, escalating complex cases as needed

Maintain detailed records of all customer interactions

Continuously look for ways to improve the customer experience

Collaborate with cross-functional teams to enhance service delivery

What we're looking for

Proven experience in a customer service or call centre role, preferably in an e-commerce or digital environment

Strong communication and interpersonal skills, with the ability to effectively interact with customers

Excellent problem-solving and critical thinking abilities

Proficiency in using computer systems and digital platforms

Fluency in English, both written and verbal

Ability to work in a fast-paced, dynamic environment

Commitment to providing exceptional customer service

Apply now to become our next Customer Service Representative for our Ecommerce account!