CSR / Admin

Job Description

This is a remote position.

About the Role

We are looking for a Customer Service Representative (CSR) with strong administrative support skills to join our growing team. The ideal candidate is detail-oriented, dependable, and adaptable — someone who can handle customer interactions while efficiently managing back-office tasks.

This is a great opportunity for someone who enjoys a mix of customer service and administrative work, and who thrives in a supportive but fast-paced environment.

Key Responsibilities

Handle inbound and outbound customer calls, messages, and inquiries in a professional manner.

Provide excellent service, addressing customer concerns or questions efficiently.

Assist with administrative tasks such as data entry, document management, scheduling, and report generation.

Support team operations by helping with basic accounting tasks (e.g., tracking invoices, payroll entries, or expense reports).

Collaborate with other departments to ensure smooth communication and workflow.

Maintain accurate records and ensure confidentiality of company and customer information.

Requirements

Qualifications

Minimum 1 year of experience as a CSR , customer support, or similar role.

Experience with administrative tasks such as data entry, scheduling, report preparation, or basic bookkeeping.

Excellent English communication skills (both written and verbal).

Strong organizational and multitasking abilities.

Proficient in using online tools and office applications (Google Workspace, Excel, CRM, etc.).

Stable remote work setup : reliable internet connection, backup power source, quiet workspace, and noise-cancelling headset for calls.

Must be comfortable working independently and as part of a remote team.

Requirements

Requirements : 2+ years accounting / bookkeeping experience Proficiency in QuickBooks (Online / Desktop) Strong Excel / Google Sheets skills Excellent English communication & organizational skills Remote work experience with reliable internet