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Staff Services Partner
Staff Services PartnerBruntWork • Biñan, Laguna, Philippines
Staff Services Partner

Staff Services Partner

BruntWork • Biñan, Laguna, Philippines
9 hours ago
Job description

Step into a key role as one of our esteemed Staff Services Partner, bridging the Company, Clients, and remote staff to achieve seamless collaboration and operational success. With a strategic focus on driving revenue growth, this position ensures remote team performance aligns with contractual commitments, delivering measurable results. As a workflow and technical process expert, this role is essential in optimizing operational efficiency and strengthening business partnerships.

Job Highlights

  • Paid Hours per Week : 40 hours
  • Schedule : Monday to Friday, this role requires flexibility to work one of the following shifts, based on business needs
  • Work Arrangement : Work from home
  • Contract : Independent Contractor. Candidates must have their own computer and reliable internet connection. You will be responsible for handling taxes and benefits independently.
  • Perks : Enjoy a permanent work-from-home setup, immediate hiring, and a steady freelance opportunity with long-term stability and consistent work.

Responsibilities

Onboarding

  • Monitor the Onboarding Pipeline to ensure a seamless transition at every stage.
  • Ensure staff have a clear understanding of contract terms at the start of each assignment.
  • Collaborate with the Client Services team on the staff’s first day.
  • Support the onboarding team as needed.
  • Operations

  • Conduct first and third-month discussions with staff, providing support as necessary.
  • Document and address staff concerns promptly and accurately.
  • Respond to staff queries through the Staff Services Helpdesk.
  • Monitor, review, and approve staff time logs for each assignment.
  • Collaborate with the Client Services team to maintain the quality of service delivery.
  • Provide recommendations for process improvements to enhance efficiency.
  • Stay informed on voluntary benefits available to independent contractors.
  • Offboarding

  • Conduct offboarding discussions to ensure proper notification.
  • Guide staff through the offboarding process and coordinate with the offboarding team.
  • Assist with post-offboarding concerns.
  • Other or Special Tasks

  • Assist in preparing and monitoring client-requested reports.
  • Requirements

    Experience & Skills

  • Minimum of 2 years of experience in remote staff management, HR operations, or a related administrative role
  • Demonstrated experience in end-to-end onboarding and offboarding processes
  • Proven ability to monitor staff time logs, conduct regular check-ins, and support employee engagement initiatives
  • Strong organizational skills with a detail-oriented approach to documentation and follow-through
  • Excellent written and verbal communication skills, especially when handling sensitive staff concerns
  • Proficiency in workflow and project management tools (e.g., Zoho, HubSpot, Monday.com, etc.)
  • Ability to recommend and implement process improvements to enhance team efficiency and effectiveness
  • Preferred Qualifications

  • Experience supporting independent contractors or remote teams in a BPO or outsourcing setup
  • Familiarity with client-facing collaboration and reporting tasks
  • Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Customer Service, Administrative, and Other

    Industries

    Staffing and Recruiting

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    Staff • Biñan, Laguna, Philippines

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