Client Operations Lead | Remote

Job Description Client Operations Lead

Position Type : Full-Time

Location : Remote

Apply here : https : / / operationsarmy.com / application

About the Role

OpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and the offshore talent supporting their teams. This role is ideal for someone with BPO or outsourcing experience who understands client expectations, team performance, structured workflows, and the importance of clear communication.

Youll support both sides ensuring clients receive consistent updates while helping talent stay aligned, productive, and fully equipped to succeed. This is a mid-level leadership role focused on people support, communication, and operational consistency.

Key Responsibilities

Client Operations & Communication

• Act as the primary operational contact for assigned clients.
• Provide updates, gather feedback, and ensure expectations are understood on both sides.
• Maintain a predictable communication rhythm to support account stability.
• Build rapport and trust through responsiveness, clarity, and professionalism.

Talent Leadership & Guidance

Workflow Oversight

Issue Resolution

What You Bring

Apply Now

https : / / operationsarmy.com / application