Customer Service Representative (Non-Voice)

Client Profile : Over 25 years of experience in leading and providing excellent solutions in digital platform. Presenting AI powered product designed to attract and meet the needs of the businesses.

Position : Customer Service Representative (Non- Voice Account)

Industry : IT Company

Salary : Php22,000 – Php30,000

Location : Cebu IT Park, Cebu, City

Schedule : Monday – Friday (Nightshift)

Work Set up : Work on site / Hybrid

Benefits :

✨ Government mandated Benefits

✨ HMO

✨ 13th month pay

✨ Vacation Leave Credits

✨ Leave Credits

✨Incentives

Job Requirements :

✨ Bachelor’s Degree Holder

✨ Open for undergraduates

✨ At least 3 years of working experience in customer service representative role

✨ Experience working with same industry is advantage

✨Amenable to work as soon as possible

Job Responsibilities :

✨ Handling inbound and outbound calls, messages and email

✨Develop and maintain high customer satisfaction.

✨ Upselling and recommending products and services

✨Responsible for responding with issues and manage escalations by coordinating Team Leads

✨Collaborating with internal teams regarding with policies, products and services

Recruitment Process :

✨ Initial interview - Online

✨2nd Interview- Face to Face

✨ Final interview – Face to Face

✨ JOB OFFER