30 Headcount Service Desk 30K Package

COMPANY PROFILE : One of the world leaders in business process, consultancy, and information technology services.

Position : Service Desk Analyst

Company Industry : BPO Company

Work Location : Quezon Ave Quezon City

Work Schedule : Shifting Schedule

Salary : Php 30,000 (Package)

Work Set-Up : Full Onsite

JOB REQUIREMENTS :

Open to Bachelor’s Degree, High School Graduates, and Undergraduates.

At least 1 year of experience in IT Service Desk, Helpdesk (Hardware and Software)

Strong knowledge of Windows OS, MS Office, Outlook, and Active Directory

Experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent

Ability to work in Shifting Schedule.

Willing to work ONSITE.

JOB RESPONSIBILITIES :

Provide L1 technical support for IT-related queries via phone, email, and chat.

Troubleshoot hardware, software, and network issues for end-users

Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)

Reset passwords, manage user access requests, and ensure security compliance

Follow ITIL best practices for incident, problem, and change management

Collaborate with L2 / L3 teams for complex issue resolution

Maintain a knowledge base and document troubleshooting steps

Provide remote desktop support and guide users through troubleshooting steps

Ensure SLA (Service Level Agreement) compliance and timely issue resolution

RECRUITMENT PROCESS (ONLINE) :

HR Interview

Technical Assessment

Hiring Manager Interview

Job Offer