Real Estate Accounting Support Specialist

If you excel in mathematics or accounting and enjoy solving logic puzzles, this role could be a great fit. The Onboarding Systems team helps troubleshoot issues within our cloud-based real estate operations system and supports configuration and execution of tasks across modules including onboarding, transaction management, commission automation, accounting, and reporting / analytics.

Base Salary + Incentive

Key Responsibilities :

Customer Service

• Provide superior service at all times, with the ability to de-escalate
• Respond to customer chats, emails or calls, and internal teams who may need assistance (i.e. Account Managers, Implementation, etc.) in a timely manner
• Strive to provide first touch resolution as much as possible
• Understand and anticipate customer needs, and how to tailor our products to meet those needs
• Maintain effective and consistent communication across channels (chat, email, phone) with customers and internal teams regularly until resolution is reached
• Handle complaints and problems with the utmost urgency and empathy
• Provide customers with appropriate resources to help them succeed with our suite of products, including recommending Marketplace add-on suggestions when appropriate
• Display professionalism in all written and verbal correspondence
• Must be able to engage, effectively communicate and interact with customers via phone call (DialPad, Intercom, etc.), chat and email platforms.

Case Management

Knowledge

Performance Metrics

Skills & Qualifications :

Additional Information :

This is a full-time remote position based in the Philippines.

A stable internet connection (150 Mbps or Higher)

Professional home office setup is required.

This role is ideal for someone who loves to learn new things, solve problems and enjoys the challenge of working through all the technical kinks, as well as navigating, troubleshooting, researching, and documenting solutions.