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Service Desk - Center of Excellence Assistant Manager - Alabang (Weekends Off)
Service Desk - Center of Excellence Assistant Manager - Alabang (Weekends Off)TASQ Staffing Solutions • Muntinlupa, Metro Manila, Philippines
Service Desk - Center of Excellence Assistant Manager - Alabang (Weekends Off)

Service Desk - Center of Excellence Assistant Manager - Alabang (Weekends Off)

TASQ Staffing Solutions • Muntinlupa, Metro Manila, Philippines
30+ days ago
Job type
  • Quick Apply
Job description

Service Desk - Center of Excellence Assistant Manager (Alabang)

Benefits :

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities and exposure to multiple accounts
  • Weekends Off

JOB DESCRIPTION

Key Deliverables :

  • Process Optimization : Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
  • Technology & Innovation : background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
  • Training & Development : Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
  • Data analytics and metric improvement : Monitors performance metrics, ensures adherence to policies, and maintains service excellence
  • Customer Experience Enhancement : Analyzes feedback, implements improvements, and fosters a customer-centric culture

    • Other requirements :

  • Relevant years of experience : 5 years minimum BPO experience in customer service and technical service desk clients / campaigns
  • Leadership experience : 4 years minimum handling a team for customer service accounts
  • Educational attainment : college grad any course
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE - Alabang
  • Able to start ASAP.
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    Service Desk • Muntinlupa, Metro Manila, Philippines

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