Medical Inbound Specialist | UrgentVector Outsourcing Solutions Phils. Inc. • Mandaluyong City, Metro Manila, Philippines

Medical Inbound Specialist | Urgent

Vector Outsourcing Solutions Phils. Inc. • Mandaluyong City, Metro Manila, Philippines

2 hours ago

Job type

Quick Apply

Job description

Job Description :

Manage incoming calls from patient, healthcare customers and service providers
Deliver accurate information and support regarding healthcare policies and procedures.
Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
Maintain thorough documentation of customer interactions and transactions.
Adhere to HIPAA and other relevant healthcare regulations.
Coordinate with other departments to escalate and resolve complex matters efficiently.

Minimum Qualifications :

At least 1-2 year of customer service, call center, or healthcare related experience preferred.

Basic understanding of medical billing, insurance claims, and healthcare terminology

Strong communication and interpersonal skills.

Ability to handle inbound calls professionally and efficiently.

Strong attention to detail, accuracy, and excellent time management skills are essential.

Must possess excellent communication skills in English, both written and verbal.

Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.

Must demonstrate the ability to work with and protect confidential information.

Able to work from home with reliable internet and a backup connection.

Perks and Benefits :

Maternity & Paternity Leave

Medical / Health Insurance

Paid Holidays

Paid Vacation Leave

Paid Sick Leave

Work from Home

Others :

Equipment / company computer is provided

Php 1,000 Rice Allowance

Php 1,000 monthly bonus upon regularization

HMO upon regularization

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Medical Specialist • Mandaluyong City, Metro Manila, Philippines

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