Operations Director / Manager - Customer Service & Call Center
We're looking for a Customer Service and Call Center Leader to take full ownership of the customer experience across a portfolio of consumer brands. This leader will manage an outsourced vendor‑operated call center, optimize systems and workflows, and deliver measurable improvements in customer satisfaction, cost‑to‑serve, and retention.
Fully remote; direct hire for a US company; consumer products company in the US.
Work schedule : 8 : 00 AM to 5 : 00 PM PST with 1 hour lunch break / 12 AM to 9 AM Philippines Time.
Offer : FLEXIBLE + Benefits. Please share your asking salary, send in monthly rate, 40 hours per week, in USD.
Qualifications
Benefits
Seniority level
Director
Employment type
Full-time
Industries
Retail
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Customer Service Manager • Angeles, Davao Region, Philippines