CSR - Claims

WE’RE HIRING! | CSR – CLAIMS SSP FNOL

Work Locations :

Manila Site : 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City

Alabang Site : 9th–11th Floor, Vector Zone, Northgate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City

Work Setup : Onsite

Schedule : Night Shift | Shifting | 2 Days Off

Salary : ₱24,675

About the Role :

We are looking for a Customer Service Representative – Claims SSP FNOL who will handle customer inquiries and claims-related transactions with accuracy, professionalism, and empathy. You will serve as the first point of contact for claim submissions, ensuring smooth communication and excellent service delivery.

Key Responsibilities :

• Handle customer inquiries and claims confidently through calls and written correspondence.
• Foster and maintain strong client and customer relationships to ensure satisfaction.
• Identify opportunities, develop account strategies, and propose effective solutions.
• Clearly communicate brand and company policies to clients.
• Discuss product / service features, benefits, and terms; prepare necessary reports and documentation using web-based tools or proprietary systems.
• Apply effective problem-solving and negotiation skills in every interaction.

Qualifications :

Perks and Benefits :

Join our growing team and start your career in claims support today!

Deliver excellent customer service, develop your skills, and be part of a dynamic, supportive workplace.