Call Center Quality Analyst - (Cebu) | OnsiteTASQ Staffing Solutions • Cebu City, Cebu, Philippines
Call Center Quality Analyst - (Cebu) | Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
30+ days ago
Job descriptionMonitoring & Evaluation : Listen to live, recorded, or side-by-side calls and review customer interactions across email, chat, and social media channels to assess agent performance based on established scorecards or rubrics. Evaluate factors such as demeanor, technical accuracy, customer service skills, and compliance with policies and procedures. Data Analysis & Reporting : Analyze interaction data to identify trends, performance gaps, and areas needing improvement. Compile and monitor performance metrics and prepare detailed reports for management review. Coaching & Feedback : Deliver actionable feedback and coaching to call center agents based on quality assessments to enhance their performance and address specific development areas. Quality Improvement Initiatives : Work with supervisors and management to develop and implement quality enhancement programs, identify training needs, and assist in designing relevant training activities.
Position Title : Quality Analyst - Retail (Cebu) | Onsite
Account Type : Retail
Start Date : August 15
Support Type : Voice
Work Setup : Fully Onsite in Cebu
Shift & Rest Days : 24 / 7 schedule
Educational Qualification : Undergraduate or College Graduate
Work Experience :
- Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other domain
- Strong communication skills
Key Responsibilities :
Create a job alert for this search
Quality Analyst • Cebu City, Cebu, Philippines
Related jobs
About the job Quality Analyst - Retail Sales (Cebu City) | Onsite.Ability to Mentor agents and give feedback of calls monitored.
Act as a Subject Matter Specialist.Participate in teleconferences and...Show more
Travel Call Center Team Lead - Sales (Cebu City)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
About the job Team Lead - Travel Sales (Cebu City) | Onsite.Shift Schedule : shifting schedules.Educational Requirement : at least 2nd year completed / College Grad.
Team Lead in a sales LOB (required)...Show more
Last updated: 30+ days ago • Promoted
Call Center Agent - GDS experience needed (CebuCity)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is looking for English-speaking call center agents who have a minimum of one year of experience with GDS systems (specifically Amadeus, Sabre, and Apollo) for on-site roles in Cebu City.Interv...Show more
Last updated: 30+ days ago • Promoted
Quality Analyst - Retail (Cebu) | Onsite
TASQ Staffing Solutions • Cebu, Philippines
At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain).Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social me...Show more
Last updated: 30+ days ago • Promoted
Call Center Healthcare Team Lead - Cebu City (Weekendsoff)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
About the Job : Team Lead—Healthcare (Cebu).US Business hours; Weekends off.Preferred Healthcare experience.Insurance background, claims processing, US benefits.Show more
Last updated: 30+ days ago • Promoted
Team Leader - Call Center - Cebu
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
Team Lead Travel Account (Cebu).Undergraduate or College Degree.Team Lead in a travel or Telco voice account.No to TLs in retail or healthcare lines of business.Show more
Last updated: 30+ days ago • Promoted
Sales Call Center Agent - Cebu City (start on August 18)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is looking for sales call center agents to start work onsite and shifting schedules in Cebu City on August 18.High School (old curriculum) or senior high school graduate OR undergraduate compl...Show more
Last updated: 30+ days ago • Promoted
Call Center Healthcare Team Lead - Cebu City (Weekends off)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
About the Job : Team Lead—Healthcare (Cebu).US Business hours; Weekends off.Preferred Healthcare experience.Insurance background, claims processing, US benefits.Show more
Last updated: 30+ days ago • Promoted
Sales Team Leader (Travel and Tours Call Center) -Cebu
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
About the job Sales Team Lead - Customer Care Department (Cebu) | Onsite.Get 10 VLs and 10 SLs as well as HMO beginning on the 4th month for yourself and you get to add a dependent for free.At leas...Show more
Last updated: 30+ days ago • Promoted
Call Center Agent
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is seeking candidates proficient in English for voice call center agent on-site positions in Cebu to start working in June 2025.
Candidates should be prepared for a phone pre-screening; later i...Show more
Last updated: 30+ days ago • Promoted
Call Center QA Manager - Cebu City
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
About the job QA Manager (Cebu).Manage a team of 15-20 quality analysts.Monitor agents for compliance with established processes, policies and guidelines.
Work with the supervisor and / or team lead t...Show more
Last updated: 30+ days ago • Promoted
Bilingual Arabic and English Call Center Agent - Cebu City
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is looking for on-site customer service agents in Cebu City who are fluent in both Arabic and English.The hiring process begins with a phone screening and an online IQ assessment, followed by ...Show more
Last updated: 30+ days ago • Promoted
Call Center Agent - GDS experience needed (Cebu City)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is looking for English-speaking call center agents who have a minimum of one year of experience with GDS systems (specifically Amadeus, Sabre, and Apollo) for on-site roles in Cebu City.Interv...Show more
Last updated: 30+ days ago • Promoted
Data Analyst - Cebu
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is looking for a reporting analyst / data analyst to work on site in either F.The prescreening interview will be done over the phone.
About the job Reporting Analyst / Data Analyst (Cebu).Nature ...Show more
Last updated: 30+ days ago • Promoted
Call Center Agent (CSR) - Cebu (start ASAP)
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is urgently hiring call center agents for on-site work and shifting schedules in Cebu City.Candidates should prepare for a phone prescreening.
follow-up interviews will be conducted in person ...Show more
Last updated: 30+ days ago • Promoted
Quality Analyst - Retail Sales (Cebu City) | Onsite
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
Quick Apply
Last updated: 5 days ago
Sales Team Leader (Travel and Tours Call Center) - Cebu
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
About the job Sales Team Lead - Customer Care Department (Cebu) | Onsite.Get 10 VLs and 10 SLs as well as HMO beginning on the 4th month for yourself and you get to add a dependent for free.At leas...Show more
Last updated: 30+ days ago • Promoted
Bilingual Arabic and English Call Center Agent - CebuCity
TASQ Staffing Solutions • Cebu City, Cebu, Philippines
TASQ is looking for on-site customer service agents in Cebu City who are fluent in both Arabic and English.The hiring process begins with a phone screening and an online IQ assessment, followed by ...Show more
Last updated: 30+ days ago • Promoted
Call Center - Cebu
Valeros Comp. • IT Park, Cebu, Philippines
Answer incoming calls promptly and professionally.Handle customer inquiries, complaints, and requests with patience and efficiency.
Provide accurate information about products, services, and company...Show more
Last updated: 8 days ago • Promoted