Call Center Agent - Earn up to 25K monthly - Davao City

Responsibilities :

• Provide technical assistance to customers via phone, chat, or email.
• Troubleshoot issues related to software, hardware, internet connectivity, or account access.
• Guide customers step-by-step in resolving technical problems.
• Escalate complex cases to higher support or specialized teams when needed.
• Document customer interactions, solutions, and follow-up actions accurately.
• Deliver excellent customer service by staying calm, empathetic, and professional.
• Educate customers on product features, system updates, and best practices.
• Meet performance metrics such as AHT, CSAT, and resolution rate.
• Follow company policies, security protocols, and data privacy standards.
• Collaborate with teammates and participate in training to stay updated on tools and processes.

BENEFITS :

QUALIFICATIONS :