Nonvoice Customer Service (Support)STAFFVIRTUAL • Cebu City, Cebu, Philippines
Nonvoice Customer Service (Support)
STAFFVIRTUAL • Cebu City, Cebu, Philippines
30+ days ago
Job descriptionExcellent written and verbal communication skills. Strong attention to detail. Ability to work with a sense of urgency. Experience with data verification. Quick problem-solving abilities. Competitive Salary Package Company Laptop provided-HMO Coverage on Day 1 Free HMO Dependent Paid Leaves with Unused Leave Conversion Monthly Attendance Bonus (if applicable) 13th Month Pay-Referral Bonus Monthly Prizes and Bonuses
About the Client : We are a US-based online casino company focused on delivering top-notch entertainment and gaming experiences. With a commitment to excellent customer service and innovative digital solutions, we strive to provide players with a seamless and enjoyable online experience. As part of the support team, you'll be working with a dynamic organization dedicated to quality customer engagement and satisfaction in a fast-paced environment.
Duties and Responsibilities :
- Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure resolution.
- Communicate with customers through various channels to address inquiries and issues.
- Develop in-depth knowledge of the company's products to answer customer questions accurately.
- Respond promptly to customer inquiries, maintaining a high standard of customer support.
Qualifications :
SHIFT SCHEDULE : TBD
SETUP : This is a remote (work-from-home) position open to candidates based in Cebu.
PERKS & BENEFITS :
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Customer Service • Cebu City, Cebu, Philippines
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