Client Manager - Philippine-based

Client Managers serve as the account holder and 1st level of case escalations.

They build relationships with clients and act as their guide and advocate in every interaction with the business.

As the point of contact on service delivery engagements, they educate the clients on company services and how FA is expected to improve their business needs.

Client Manager also ensures that client needs are met in a way improves customer satisfaction.

Responsibilities :

• Support Asia’s clients
• Work with Account Manager on client service & delivery strategy, and support client retention and making FA as vendor of choice.
• Standard client contract management and renewal handling – facilitate standard contract terms and pricing discussion with clients
• Case management administration –Take full ownership of client administration tasks – including package configuration, user management, SOP updates, change request drafting, and system orientation.

Ensure data integrity and timely updates of client information across all tools.

Build and maintain relationship with client POCs.

Guarantees quick response time to client’s queries (within 24 hours of email receipt or a same-day callback; second level POC for case-related queries or concerns.

Activities include but not limited to : advise and guide clients on platform transition from legacy platform to go-to-platform, including explaining features differences, assisting in transition planning and providing basic system navigation training.

Qualifications : Education :

Experience :

Candidates must ensure it is available as soon as possible to avoid delays in the hiring process.

United States Equal Opportunity Employment : First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices.

We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role.

We are an equal opportunity employer.

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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