Assistant Training Manager (Banking Domain) | Makati | OnsiteTASQ Staffing Solutions • Makati, Metro Manila, Philippines

Assistant Training Manager (Banking Domain) | Makati | Onsite

TASQ Staffing Solutions • Makati, Metro Manila, Philippines

30+ days ago

Job type

Quick Apply

Job description

Work Setup : Onsite (Makati)

Shift : GY (Graveyard)

Account : Training Banking Domain (Insurance and Mortgage)

Start Date : ASAP

Requirements :

At least 2 to 3 years of BPO experience as an Assistant Training Manager or equivalent in the Banking Domain (Insurance and Mortgage)
Graduate of a Bachelors Degree
C1 and above language profile
Strong understanding of adult learning principles and various training methodologies
Certifications in training and development are a plus

Communication & Interpersonal Skills :

Strong verbal and written communication skills

Stakeholder management

Coaching and mentoring

Core Domain Knowledge :

Understanding of BFSI (Banking, Financial Services, and Insurance) products and services

Training Needs Analysis :

Expertise in identifying training needs through various methods

Ability to monitor and evaluate the effectiveness of training programs, measure ROI, and make data-driven improvements

Quality Assurance (QA) & Performance Management :

Understanding of how training impacts quality and performance metrics

Ability to work with QA and operations teams to align training with business goals and compliance standards

Technical Skills :

Advanced Microsoft Office skills (Excel, PowerPoint)

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Assistant Training • Makati, Metro Manila, Philippines

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