Korean Bilingual Customer Service Representative

We are looking for a Tier 2 Korean / English Bilingual Customer Service Representative (CSR) to provide front-line support for our Korean-speaking health insurance clients. As a Tier 2 CSR, you will handle basic inquiries and provide assistance with health insurance policies, claims, and billing. This role is ideal for someone with strong communication skills in Korean and English, as well as a customer-centric attitude. Training on health insurance products and processes will be provided.

Key Responsibilities

1. Frontline Customer Support :

• Serve as the first point of contact for Korean-speaking customers via phone, email, and chat.
• Assist with general inquiries about health insurance plans, policy coverage, benefits, and eligibility.
• Provide accurate information regarding claims processes, status updates, and basic troubleshooting.
• Answer questions related to billing, payments, and premium schedules.
• Provide support to customers in taking English calls, email and chat.

2. Claims and Policy Assistance :

3. Issue Resolution and Customer Satisfaction :

4. Documentation and Reporting :

5. Compliance and Confidentiality :

Key Competencies

Customer Focus : Ability to empathize with customers and provide helpful, accurate information.

Detail-Oriented : Ensure that customer inquiries are handled with attention to detail and care.

Team Player : Willingness to collaborate with other team members and departments to improve the overall customer experience.

Adaptability : Ability to learn quickly and apply new information to assist customers effectively.

Requirements

Language Proficiency : Fluent in Korean (reading, writing, and speaking) and proficient in English.

Experience : 3-5 years of customer service experience, preferably in a call center or support environment. Experience in health insurance is an advantage but not required (training provided).

Communication Skills : Ability to communicate clearly and professionally in both Korean and English.

Problem-Solving : Basic problem-solving skills to address common inquiries and escalate issues as needed.

Technical Skills : Familiarity with CRM systems, data entry, and email / chat support platforms is a plus.

Benefits