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Collections Team Lead (QC) | Onsite
Collections Team Lead (QC) | OnsiteTASQ Staffing Solutions • Quezon City, Metro Manila, Philippines
Collections Team Lead (QC) | Onsite

Collections Team Lead (QC) | Onsite

TASQ Staffing Solutions • Quezon City, Metro Manila, Philippines
1 day ago
Job type
  • Quick Apply
Job description

Nature Of the Account : Travel Outbound Collections

Start Date : ASAP

Type of Support : Voice

Work Arrangement : 100% Onsite (EDSA, Quezon City)

Shift Schedule | Restdays : 24x7

Educational Requirement :

  • Finished at least 2 years in college without back subject / s

Work Experience :

  • Overall 2 years team lead experience, and 1 year collections supervisor background (Financial Banking / Telco / Healthcare, etc.)
  • Responsibilities :

  • Supervision & Mentoring : Leading, motivating, and providing ongoing support and guidance to team members.
  • Performance Monitoring : Tracking individual and team metrics (KPIs), conducting regular performance reviews, providing feedback, and implementing performance improvement plans when necessary.
  • Training & Development : Providing ongoing coaching and training on collection techniques, internal systems, and customer service skills to enhance team capabilities.
  • Workforce Management : Coordinating work assignments, managing schedules and leave requests, and ensuring appropriate staffing levels to meet operational demands.
  • Fostering a Positive Environment : Building a motivating and collaborative work culture that encourages teamwork and continuous improvement.
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    Team Lead • Quezon City, Metro Manila, Philippines

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