Sales Relation Associate

DUTIES AND RESPONSIBILITIES

• Build and maintain strong, long-term relationship with loan consultants (existing and new)
• Maintain regular communication with active and inactive loan consultants, providing timely updates on program changes, new initiatives, and available support to foster engagement and satisfaction.
• Act as the point of contact for all concerns and inquiries of loan consultants, address and resolve any issue, concerns and complaints promptly
• Track and monitor loan consultant’s daily releases and productions and provide regular reports to the branch manager.
• Provide reports on loan consultants feedback and potential issues to the branch manager
• Endorse back to Branch Manager (BM) if they see that the concerns of loan consultants are being answered repeatedly and the same way
• Support the management team in additional tasks as needed, contributing to the overall success of the business and the achievement of strategic goals.
• Other tasks that the management team deems necessary.

JOB SPECIFICATIONS

Educational Requirement : Bachelor’s Degree in marketing, business, or a related field.

Work Experience : at least 6 months to 1 year of experience relevant to the position.

Workdays : The workweek will include weekend shifts, and employees are expected to attend work during weekends as part of their regular schedule.

JOB COMPETENCIES

Functional : Excellent attention to detail, customer-service oriented, proficient in Microsoft office and CRM systems

Personal : Strong communication skills, interpersonal skills, strong analytical judgment and decision-making skills, innovative and creative. Must be willing to perform fieldwork, including client meetings and site visits, as required by the role.