Customer Service Representative-Japanese Bilingual (Cebu Onsite)

JOB SUMMARY

As a Japanese Bilingual CSR, you will be the primary contact for Japanese-speaking customers, handling inquiries, troubleshooting, and providing excellent customer support across multiple channels.

KEY RESPONSIBILITIES

• Deliver outstanding customer service and sales in both Japanese and English.
• Handle product inquiries, sales, order statuses, and issue resolution professionally.
• Escalate complex concerns to the appropriate internal teams.
• Document customer interactions accurately using CRM systems.
• Maintain customer satisfaction by resolving issues efficiently and courteously.

QUALIFICATIONS

WHAT WE OFFER