Senior Trainer, Learning and Leadership Development

Overview

Senior Trainer, Learning and Leadership Development – TTEC Pasay, National Capital Region, Philippines

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer, Learning and Leadership Development working onsite in Five Ecom, Pasay, you’ll be part of bringing humanity to business. Our Great Place to Work certification in The Philippines reflects our culture and values.

What You’ll Do

The Global Leadership Senior Trainer facilitates and implements global leadership development programs, including the TTEC Leadership Institute (TLI), BUILD, and other strategic initiatives. This role delivers high-impact learning experiences across regions, supports program rollout, and evolves facilitation practices to meet diverse leadership audiences. You will report to the Manager, Global Leadership Development and collaborate with cross-functional teams to ensure alignment with business goals and learner needs.

• Facilitation & Delivery

Deliver leadership and behavioral development programs across global regions using varied facilitation styles tailored to participant levels and learning needs.

Partner with leadership development teams to coordinate and support the rollout of global initiatives.

Actively contribute ideas to improve course content, delivery methods, and learning strategies.

Experiment with new facilitation techniques and technologies to enhance learner experience.

What You Bring To The Role

What You Can Expect

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About TTEC

Our business is about making customers happy. Since 1982, we have helped companies build engaging, profitable customer experiences powered by our combination of humanity and technology. We work with leading brands to talk, text, and video chat with millions of customers every day. TTEC is proud to be an equal opportunity employer and is committed to building a diverse and inclusive workforce that respects and empowers cultures and perspectives within our global teams.

We reflect the communities we serve by delivering amazing service, technology, and humanity, ensuring all employees feel valued, belonging, and comfortable being their authentic selves at work.

Primary Location

PH-National Capital-Pasay City, Metro Manila

Other Locations

Philippines

Primary postings and related details relevant to this role have been retained while removing extraneous job board content.

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