Branch Manager (PASAY)

Branch Manager – NAIA Location

We are looking for a reliable, operations-driven Branch Manager to lead and oversee daily activities at our NAIA branch. This role is critical in ensuring a smooth, high-quality transport experience for passengers arriving on both domestic and international flights.

The ideal candidate brings solid experience in transport, travel, or hospitality operations and excels in overseeing on-ground activities, resolving customer concerns, and auditing ride and fare-related data.

Key Responsibilities

Manage daily branch operations at the assigned airport location

Oversee passenger flow and ensure efficient lounge and transport service operations

Handle customer inquiries, complaints, and escalations in a professional and timely manner

Ensure adherence to company policies, airport regulations, and service standards

Lead, train, and mentor team members to maintain excellent customer service and operational performance

Generate and submit operational reports for management review

Qualifications

2–3 years of experience in branch operations, transport terminals, travel, or hospitality industries

Familiarity with fare structures, pricing models, and service audit processes

Strong interpersonal and customer service skills

Keen attention to detail and operational accuracy

Willingness to work on-site at NAIA and commit to shifting schedules

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