Customer Care Officer

LEARNINGLITZ, INC., the franchisee of the renowned Berlitz brand in the Philippines, is currently hiring a Customer Care Officer. As a leading language training center, LearningLitz, Inc., offers a comprehensive selection of language and culture courses for adults, children, teenagers, and businesses.

The Customer Care Officer (CCO) assures maximum satisfaction of our internal and external customers by managing their expectations. The CCO plays a crucial role in fostering loyalty and retention among our customer base. The CCO handles the day-to-day operations of the Language Center and performs marketing and administrative functions. Other key responsibilities include supporting digital marketing activities, and sales retention and acquisition functions.

Requirements :

• CV with 2x2 or 1x1 picture (required)
• Immediate availability is preferred.
• Personal email.

QUALIFICATIONS :

CORE RESPONSIBILITIES :

Customer Acquisition :

Customer Retention :

Operations :

Marketing and Social Media :

Working schedule :

8-hour shift (day shift)

Mondays to Saturdays

Government and Supplementary benefits :

Government-mandated employee benefits under the Labor Code and social legislation :

13-month pay

HMO upon regularization

Vacation and Sick Leave upon regularization

Two (2) Saturdays off every month upon regularization

SALARY : To be determined based on credentials and performance during interview and assessments.

Job Type : Full-time