Team Lead - Retail

Nature Of the Account : Retail

Start Date : ASAP

Type of Support : Voice

Work Arrangement : 100% Onsite (Cebu)

Shift Schedule | Restdays : 24x7

Educational Requirement :

Finished at least 2 years in college without back subject / s

Work Experience :

At least 2+ experience as a Team Lead in any LOBs (preferably in retail domain)

Responsibilities :

Team Management : Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.

Communication : Facilitating clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.

Task Delegation & Coordination : Assigning tasks based on individual strengths and workloads, coordinating activities, and setting deadlines.

Coaching & Development : Providing guidance, feedback, and training to team members to help them improve their skills and achieve their potential

Conflict Resolution : Addressing and resolving conflicts within the team to maintain a positive and productive atmosphere