Global Head of Customer Success & Experience

A leading e-commerce company is seeking a Head of Customer Success to oversee the entire customer experience while managing a high-performing team. This strategic role involves implementing customer success strategies, enabling the sales process, and enhancing client experience through continuous improvement. The ideal candidate has significant experience in customer operations and strong communication skills. A background in e-commerce, particularly with tools like Shopify and QuickBooks, is preferred. The position offers a remote-first workplace culture that values innovation and collaboration.

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