Loyalty Program Officer( Rewards & Customer Loyalty) - Retail

Loyalty Program Officer is to support some large initiatives to their consumer facing loyalty program. To lead and manage our customer loyalty initiatives. This role is integral to enhancing customer engagement, driving repeat business and overall drive sales in the organization. The ideal candidate will have a deep understanding of loyalty programs, customer behavior, and a proven track record of managing and scaling loyalty initiatives.

Requirements

• Bachelors degree in marketing, Business Administration, or a related field.
• 3+ years of experience in Program Management, Loyalty Rewards or Marketing
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Excellent project management skills with a track record of managing multiple initiatives simultaneously.
• Experience with customer relationship management (CRM) systems and loyalty platforms.
• Exceptional communication and interpersonal skills.
• Strong understanding of consumer behavior and loyalty program best practices.
• Proven ability to lead and inspire teams, driving program success and fostering a culture of customer-centricity.