IT Director | Taguig

Infosys BPM Taguig, National Capital Region, Philippines

IT Director | Taguig

Are you ready to make an impact? We are hiring for an IT Director in our BGC, Taguig facility.

Join Infosys BPM Philippines and jumpstart your career!

Position Overview : We are seeking an experienced and dynamic Head of IT to lead our IT Service, Support, and Operations division. In this role, you will be responsible for consolidating and actioning regional business inputs, evaluating technology and service roadmaps, assessing business impacts and risks, and executing delivery management. Your goal will be to formulate the department's business plan, enhance technology solutions, manage escalations, and mitigate risks in alignment with organizational strategies.

Key Responsibilities

• Business Strategy Alignment : Consolidate, review, and provide regional inputs to align project requirements with the organization’s business strategy, ensuring the development of a comprehensive departmental business plan.
• Vendor Evaluation : Participate in the vendor evaluation process by consolidating and presenting results, assisting in deployment planning and product evaluation.
• Metrics and Reporting : Review relevant metrics and provide region-specific insights to the service team, facilitating the definition of a robust monitoring and reporting framework.
• Financial Planning : Project financial requirements, including Capex, Opex, licensing, and service costs, to obtain budget allocations and plan expenses for resource procurement essential for service delivery and support.
• SLA Management : Analyze and implement action plans to adhere to defined SLAs, ensuring compliance and monitoring across regions to meet approved targets.
• Quarterly Reviews : Review and analyze service metrics, prepare presentations for quarterly reviews with unit heads and stakeholders, and initiate actionable plans based on feedback until compliance is achieved.
• Training and Development : Identify training needs within the team and provide inputs to enhance team competency and performance.
• Operations Optimization : Review operations statistics and ensure optimal utilization of data communication assets to meet business needs.
• Asset Management : Define and implement processes for Hardware and Software Asset Management, ensuring compliance and initiating improvements.
• Communication : Develop and communicate IT service policies, processes, service availability, and reporting, creating templates to ensure users are informed and compliant with updates.

Key Requirements

Educational Qualifications

Professional Certifications (If Any)

Additional Skills and Qualifications

Why Infosys BPM Philippines?

EEO Statement

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines

Seniority level

Director

Employment type

Full-time

Job function

Information Technology and Project Management

Industries

IT Services and IT Consulting and Outsourcing and Offshoring Consulting

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