SaaS Support Analyst

Qualification

• 3+ years of technical support experience of Software applications , preferably proprietary SaaS based platforms.
• Working knowledge of Relational Databases and Transact SQL.
• Prior experience in tech support, desktop support, or a similar role.
• The ability to take the initiative to find the root of the problem.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Excellent verbal and written communication skills
• Excellent analytical and problem-solving skills