CS - Center of Excellence Assistant Manager (Taguig) | OnsiteTASQ Staffing Solutions • Taguig, Metro Manila, Philippines
CS - Center of Excellence Assistant Manager (Taguig) | Onsite
TASQ Staffing Solutions • Taguig, Metro Manila, Philippines
11 days ago
Job type
- Quick Apply
Job descriptionProcess Optimization : Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization Technology & Innovation : background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions Training & Development : Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads Data analytics and metric improvement : Monitors performance metrics, ensures adherence to policies, and maintains service excellence Customer Experience Enhancement : Analyzes feedback, implements improvements, and fosters a customer-centric culture Relevant years of experience : 5 years minimum BPO experience in customer service Leadership experience : 4 years minimum handling a team for customer service accounts Educational attainment : college grad any course Amenable to work in shifting schedules. Amenable to working ONSITE BGC, Taguig Able to start ASAP.
About the job : CS - Center of Excellence Assistant Manager (BGC, Taguig) | Onsite
Benefits :
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
- Weekends Off
Responsibilities :
Requirements :
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Assistant Manager • Taguig, Metro Manila, Philippines
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