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Sales and Customer Support Representative (B2C)
Sales and Customer Support Representative (B2C)CrewBloom • Metro Manila, PH
Sales and Customer Support Representative (B2C)

Sales and Customer Support Representative (B2C)

CrewBloom • Metro Manila, PH
30+ days ago
Job type
  • Quick Apply
Job description

We are seeking motivated and detail-oriented Sales and Customer Support Representatives to join our client’s for a high-volume customer engagement project. In this role, you will manage incoming and outgoing communications through WhatsApp, ensuring prompt, professional, and personalized responses to customers. You’ll play a key role in handling large message volumes, maintaining excellent customer service, and driving sales conversions.

The starting rate for this role is 6 USD per hour.

Schedule : 6 days a week (Monday–Sunday)

Rotational 8-hour shifts with overlapping coverage to ensure round-the-clock support

Project Duration :

  • 5 weeks (with potential for extension based on performance and project needs)

Job Responsibilities :

  • Manage and respond to approximately 20,000 WhatsApp messages over a five-week period
  • Provide accurate information, resolve customer inquiries, and assist with product-related questions
  • Engage customers in a friendly, professional manner to promote products and drive sales
  • Coordinate with the team to ensure 24 / 7 message coverage
  • Maintain customer satisfaction by following up on inquiries and ensuring timely resolution
  • Track and document customer interactions and feedback accurately
  • Requirements

  • Proven experience in B2C customer support or sales
  • Strong written communication skills with a customer-first approach
  • Ability to multitask and stay organized under pressure
  • Proficiency in WhatsApp and other messaging or CRM tools
  • Flexible availability to work rotational shifts, including weekends
  • Preferred Candidate :

  • Has prior experience in sales and customer support, or customer assistance at music festivals or large events
  • Thrives in dynamic, fast-paced environments with high message or customer interaction volumes
  • Minimum Technical and Work Environment Requirements :

  • Internet Connection :
  • Primary internet connection with a minimum speed of 15 Mbps .
  • Backup internet connection with at least 10 Mbps .
  • Backup connection must be capable of supporting work during a power outage.
  • Primary Device :
  • Desktop or laptop equipped with at least :
  • Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor.
  • A minimum of 8 GB RAM .
  • Backup Device :
  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.
  • Peripherals and Workspace :
  • A functioning webcam .
  • A noise-canceling USB headset .
  • A quiet, dedicated home office space .
  • A smartphone for communication and verification purposes.
  • Benefits

  • Join Our Dynamic Team : Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities : Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth : Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills : Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way : Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best : Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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    Sales Representative • Metro Manila, PH

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