(Night Shift) Customer Support Operations, Philippines

Customer Support Operations

At nsave, we’re building a new kind of fintech focused on transforming the way underserved communities manage and grow their wealth. We’re looking for an outstanding Customer Support Operator to join our growing team and play a pivotal role in supporting our users and shaping the customer experience.

📍 This is a full-time role based in Philippines

🗓️ This is a night shift position. Hours are 16 : 00 - 00 : 00 (4pm - Midnight, Philippines Time).

About the role :

Customer Support Operations at nsave means that you’ll be on the front lines of our user experience. You’ll support our customers with empathy and clarity, identify friction points in our product and processes, and work with cross-functional teams to drive continuous improvement. You will be responsible for :

Customer interaction & support :

• Serve as a primary point of contact for customer inquiries, delivering timely, accurate, and empathetic support
• Investigate and resolve issues, working with internal tools, partners, and stakeholders to unblock users
• User feedback / product improvement
• Identify patterns in support requests and proactively flag areas of friction or confusion
• Share insights from customer feedback to inform product and operations improvements

Operational processes :

What We're Looking For :

About nsave :

nsave is a fintech company with offices in London and Geneva, founded by Amer Baroudi and Abdallah AbuHashem. Our mission is to protect and grow the wealth of the financially excluded by offering safeguarded hard currency accounts and investment tools tailored to individuals in distressed economies. We use compliance-by-design principles and proprietary technology to provide secure, reliable services for people from regions where inflation is high and local banking systems are unstable.

To date, we’ve raised $22 million in funding from top investors such as Sequoia Capital, Y Combinator, and SV Angel—and we’re just getting started. Join us on our journey to build something exceptional.

🌐 Learn more at : www.nsave.com