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Customer Service Representative-Korean Bilingual (Cebu Onsite)OfficePartners360 (OP360) • Cebu City, Cebu, PH
Customer Service Representative-Korean Bilingual (Cebu Onsite)
OfficePartners360 (OP360) • Cebu City, Cebu, PH
30+ days ago
Job descriptionFluency in Korean and English (verbal and written). Prior experience in customer service or call center roles preferred, particularly handling a retail and sales account. Strong communication and problem-solving skills. Ability to manage difficult situations with patience and problem-solving skills. Comfortable using CRM software and basic computer applications. Ability to multitask and thrive in a fast-paced environment. Willing to work onsite and flexible with shifting schedules Competitive salary and benefits package. Career growth and training opportunities. Supportive and inclusive work environment. Exposure to a global retail account with excellent learning prospects.
JOB SUMMARY
As a Korean Bilingual CSR, you will be the primary contact for Korean-speaking customers, handling inquiries, troubleshooting, and providing excellent customer support across multiple channels.
KEY RESPONSIBILITIES
- Deliver outstanding customer service and sales in both Korean and English.
- Handle product inquiries, sales, order statuses, and issue resolution professionally.
- Escalate complex concerns to the appropriate internal teams.
- Document customer interactions accurately using CRM systems.
- Maintain customer satisfaction by resolving issues efficiently and courteously.
QUALIFICATIONS
WHAT WE OFFER
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Customer Cebu Onsite • Cebu City, Cebu, PH
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