Internal Application Support Analyst

Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in South Africa and Dubai, a strong presence in the Philippines, and our HQ in the UK.

If you’re ready to join a high-growth AWS partner and take your career to the next level, we want to hear from you.

Join a UK-based tech-driven company at the forefront of financial data innovation.

An exciting opportunity for a motivated candidate to join an experienced team charged with the implementation and support of Trading Systems supporting from a Level 2 Support perspective. This is a high profile business facing role that works with the core technologies that make our client the leader in the electronic trading business. You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting our Trading Applications. The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities.

The candidate will be focused on day-to-day support and implementation of their trading systems, documentation and creation of new tools. The candidate will need to maintain and develop internal customer relationships. The candidate will take system design direction from senior engineers and senior development staff.

Role Responsibilities

• Monitors and oversees all trading application functionality and the performance of system environment.
• Acts as second level support that troubleshoots incidents and requests escalated by the business.
• Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.
• Builds up the trading application with all the required third party tools and application in staging and production environments.
• Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.
• Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).
• Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.
• Manage and perform Changes through the Change lifecycle. Submits request and change control forms to document the change done in both Non Production and production environments. Follows up the status of each request until it is completed.
• Responsible for managing the ticket queues and playing part in the Incident Management process and troubleshooting Application issues within an Incident life cycle.
• Understanding and evidence of following the ITIL Framework support model for Change, Incident, Request and Problem management

Experience / Competences

Essential

Desired