Training Needs Analysis : Ability to extend follow- up support on the floor to sustain learning and improve performance.
Curriculum and Course Design : Demonstrates end to end understanding of course design methodologies.
Content Development : Demonstrates end to end understanding of content development and maintains appropriate methodology.
Course Delivery : Possesses effective delivery / training techniques and methods.
Research Methodology : Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.
Required Skills :
CS and Tech Domain : Training experience in effective communication, customer service, technical support, and culture
Technology Functional Knowledge : Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
High Impact Communication : Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
Analytical Ability : Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions / alternatives, keeping in mind the various stake holders
Profile Screening Criteria / Checks : Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service.
Requirements :
Graduate of any 4-year course.
At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO / shared services industry.
Preferably with background or knowledge in Tech Support.
Excellent oral and written communication.
Benefits :
Quarterly performance bonus.
Outstanding career development opportunities and fast track career progression.
Enjoy a fair work-life balance.
HMO and Life Insurance for employee and 2 dependents for free.
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Trainer • Angeles, Pampanga, Philippines
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