Customer Excellence Specialist - SaaS (Cebu / 28000)

COMPANY PROFILE : Creative Company who is one of the leading European provider of online presence solutions, cloud hosting, and digital marketing services, empowering businesses to establish and grow their digital footprint.

Position : Customer Excellence Specialist - SaaS

Company Industry : Creative / Digital Design Industry

Work Location : Cebu IT Park

Work Schedule : Monday to Friday

Salary : Php 22,000 - Php 28,000 gross

Work Set Up : Hybrid

Job Requirements

Bachelor graduate of Information Technology or any related field.

Preferably with background in Customer Support / Technical Support (WordPress-related experience is a strong advantage).

Strong written and verbal communication skills.

Able to engage with customers warmly and effectively; maintain calm under pressure.

Familiarity with WordPress core, plugins, and troubleshooting.

Experience in analyzing logs, console errors, and server responses is a plus.

Strong working knowledge of WordPress (installation, plugins, common errors, troubleshooting).

Ability to translate technical issues into simple, user-friendly instructions.

Basic understanding of web technologies (PHP, MySQL, HTML, CSS, JavaScript) is an advantage but not always required.

RECRUITMENT PROCESS : (Onsite and Online)

This is Direct hiring!