Call Center - Fresh Graduates are welcome

Key Responsibilities :

Answer incoming calls and respond to customer inquiries

Provide accurate information and resolve customer issues efficiently

Handle complaints professionally and escalate issues when needed

Follow call scripts and guidelines

Maintain records of interactions in the system

Meet performance targets such as call quality, resolution time, and sales (if applicable)

Qualifications :

Open to High School / SHS / College graduates

With or without BPO experience (experience is a plus)

Good English communication skills

Willing to work on-site and on shifting schedules

Customer service or sales skills is an advantage

Fast learner and team player