CSR - Agents (Hybrid)

We are looking for a dedicated Customer Support Representative to be the primary point of contact between our company and its customers. In this role, you will deliver outstanding support by addressing inquiries, resolving issues, and ensuring customer satisfaction through voice, chat, or email channels.

Location : SM North EDSA, Quezon City

Shift : Night Shift

Set-up : Hybrid

Start Date : ASAP

Key Responsibilities :

• Manage inbound and / or outbound communications through phone, chat, email, and other platforms.
• Provide accurate and timely information regarding products, services, billing, orders, and account details.
• Address customer concerns, process returns or refunds, and follow through until full resolution is achieved.

Qualifications :