Looking • philippines
As a Junior Call Center agent, you play a crucial role in our operations.Your primary function is to receive customer calls and deliver exceptional customer service by addressing their queries and ...Show more
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
HIRING: Dispatcher / Admin Support (Remote).R & S Solutions is looking for a reliable .Dispatcher / Admin Support.Dispatching technicians to jobs.Applying for work / service requests.Invoicing comp...Show more
We are looking to add an Administrative Office Assistant to aid our internal leaders and the office, to facilitate the efficient operation of UHY including but not limited to the following: Support...Show more
Started in 2011, EscoPhilippines Inc.Escohas provided not only world-class products in the Philippines but also productinstallation, calibration, certification, and preventive maintenance to its cl...Show more
We're not looking for a salesperson.We're looking for a future business leader.KAMI Workforce is a fast-growing HR tech startup that is dominating the Philippine market.We're looking for someone sh...Show more
HIRING: Dispatcher / Admin Support (Remote).R & S Solutions is looking for a reliable .Dispatcher / Admin Support.Dispatching technicians to jobs.Applying for work / service requests.Invoicing comp...Show more
We're Hiring: Customer Support Associate (EM)! 🌟.We are looking for a dedicated and customer-oriented Customer Support Associate to join our team in Makati, Philippines.Customer Support Associate ...Show more
We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing th...Show more
We are looking to add an Administrative Office Assistant to aid our internal leaders and the office, to facilitate the efficient operation of UHY including but not limited to the following:.Support...Show more
We are looking for a Financial Accountant who will take a leading role in driving the finance function and supporting the Group Financial Controller in balancing financial, commercial, and complian...Show more
You can be located anywhere, this is a remote freelance project.We are looking for a freelancer with experience in B2B cold outreach (email, LinkedIn) to generate appointments for our advertising s...Show more
We need candidates that can build and manage Kubernetes clusters and CI/CD pipelines.Kubernetes experience can mean many things to different people.We’ve gotten a lot of resumes for developers that...Show more
We're Hiring: Customer Support Associate (EM)! 🌟.We are looking for a dedicated and customer-oriented Customer Support Associate to join our team in Makati, Philippines.Customer Support Associate ...Show more
We're Hiring: Beauty Advisor! 🌟.We are looking for a passionate and knowledgeable Beauty Advisor to join our team in Laoag, Philippines.The ideal candidate will have a strong understanding of beau...Show more
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently looking for a highly proactive and detail-oriented.If you're looking for an exciting o...Show more
We're Hiring: Finance Manager! 🌟.We are looking for an experienced and detail-oriented Finance Manager to lead our financial operations in Cagayan de Oro City, Philippines.The ideal candidate will...Show more
We're hiring Golang Developers for a large-scale engagement with one of the world's biggest IT services companies.This is a fully remote role open to candidates based in the Philippines.You write c...Show more
We are looking for people who are passionate about leveraging athletics for the advancement of the Gospel of Jesus Christ.Fellowship of Christian Athletes is looking to raise up Area Representative...Show more
Position Description:
As a Junior Call Center agent, you play a crucial role in our operations. Your primary function is to receive customer calls and deliver exceptional customer service by addressing their queries and concerns. Your role is vital in documenting all customer interactions and ensuring quality service delivery in line with our guidelines and key performance indicators.
Your future duties and responsibilities:
• Answers customer calls and addresses issues/concerns.
• Provides accurate and completed needed/requested information following call flows and processes.
• Communicates appropriate options to provide timely resolution
• Documents/Logs all customer interactions following the quality standard
• Coordinates with a higher level of support for out-of-scope type concerns
Required qualifications to be successful in this role:
• At least Senior High School Graduate (K-12) or College Undergrad
• Customer Service/Contact Center Training and Certification is an advantage but not a requirement
• Fresh Graduates or New to the BPO Industry are welcome to apply
• Ability to engage in English conversations.
• Actively listens, shows empathy, and always maintains professionalism.
• Guides customer interactions per the Company and Client's service strategy and policies.
• Capable of clearly and cohesively documenting relevant call details, adhering to quality standards.
• Able to follow call flows, directives, and processes.
• Proficient in typing and keyboarding.
• Possesses primary computer and internet literacy.
Other Expectations
• Amenable to working % onsite.
• Amenable to work on a graveyard and shifting schedule
• Proactive and has a customer service-oriented mindset
• Schedule Adherence: Complies to assigned shift schedules (including but not limited to Start Time, End Time, and Breaks/Lunch); complies with rest day schedules; adheres to leaves filing policy outlined by the engagement/company
• Quality Compliance: Follows all quality standards following the engagement/company policies; • Ensures all quality deficiencies are corrected promptly for activities in their function
• Teamwork and Communications: Ensures attendance to all required meetings (either for engagement-related meetings or for company-related meetings); Acts as backup for teammates and addresses excessive call volume caused by absenteeism
• Can work under pressure
• Must be flexible with the ability to adapt to changes quickly.
• At our company, we value continuous learning and growth. We are committed to providing the necessary support and resources to enhance your skills and knowledge. We encourage a proactive and customer service-oriented mindset, are receptive to feedback, and are always open to learning.
Skills:
