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Citigroup • Philippines

Last updated: 5 days ago

Reference Data Management Sr Supervisor - Officer

11118 Citibank, N.A. Regional Operating HeadquartersTaguig Philippines

The Reference Data Services Intmd Analyst is a developing professional role.Deals with most problems independently and has some latitude to solve complex problems.Integrates in-depth specialty area... Show more

Service Sr Supervisor - C11 - TAGUIG

11099 Citigroup Business Process Solutions Pte. Ltd. PhilippinesTaguig Philippines

Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function.The overall objective is to ensur... Show more

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Reference Data Management Sr Supervisor - Officer

Reference Data Management Sr Supervisor - Officer

11118 Citibank, N.A. Regional Operating HeadquartersTaguig Philippines
5 days ago
Job description

The Reference Data Services Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

  • Serve as co-lead for ODI subscriber classification process in Markets Regulatory Controls,
  • Liaises with Markets business execution teams, ICRM and other related operations teams
  • Ensures that BAU work of the team is supported especially that KRIs and KPIs are met.
  • Serves as escalation point for issues and complex processing.
  • Involved in key projects for unit.
  • Delivers daily project work and escalation management, routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-5 years of relevant experience

Education:

  • Bachelor’s/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Reference Data Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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