Communication Jobs in Philippines

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Communication • Philippines

Last updated: 17 days ago

Customer Operations Analyst / Associate - 49616258576

SomewherePhilippines, Philippines, Philippines

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES.Customer Operations Analyst / Associate.We are seeking a highly motivated, detail-oriented, and exceptionally organized individual to join...Show moreLast updated: 30+ days ago

CUSTOMER SUPPORT

SnaphuntPhilippines

Identify and assess customers' needs to achieve satisfaction.Build sustainable relationship and trust through open and interactive communication. Provide accurate, valid and complete information usi...Show moreLast updated: 30+ days ago

Specialist, Employee Communications - Remote Philippines

TTECPhilippines

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As a Specialist, Employee Communications working remotely in the Philippines, you’ll be a par...Show moreLast updated: 30+ days ago

Assistant Marketing & Communications Manager

New World Makati HotelPhilippines

Press space or enter keys to toggle section visibility.The Assistant Marketing & Communications Manager is will assist the Marketing & Communications Manager in initiating and implementing ...Show moreLast updated: 30+ days ago

Customer Experience and Operations Specialist (Home Furnitures) | Fixed Dayshift and Weekends Off | Hybrid to Remote

zigzagPhilippines

ZigZag is looking for a Customer Experience & Operations Specialist - Home Furnitures to join our team.You must be willing to report onsite for 2x-3x. Training is for two to three weeks.Remote setup...Show moreLast updated: 30+ days ago

Medical Operations Admin

MarketectPhilippines

JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO : .Patient Communication & Phone Support.Serve as the first point of contact for patient calls, messages, and inquiries.Answer incoming calls M...Show moreLast updated: 30+ days ago

Coordinator (Chinese Speaking)

Stellar BluePhilippines

We are seeking a proactive and detail-oriented.The ideal candidate will be fluent in both.Act as the primary point of contact for Chinese-speaking clients, partners, and stakeholders.Translate and ...Show moreLast updated: 30+ days ago

CUSTOMER SUPPORT

BooPhilippines

English Confidence Coach

FRNDPhilippines

We are now expanding and hiring.English Coaches in the Philippines.We are hiring English Conversation Coaches who will support learners through structured, friendly 1-on-1 sessions.The role focuses...Show moreLast updated: 17 days ago

MS Dynamics 365 Finance Technical Consultant

HawodTech Solutions Inc.Philippines

Working on a full life-cycle implementations of Dynamic 365, Dynamics AX solutions.Experience in Retail with POS module, experience in end-to-end implementation projects. Functional requirement gath...Show moreLast updated: 30+ days ago

Promoted

Human Resources internship

GAO Group of CompaniesNew York, Aurora, PH

Human Resources Intern GAOTek Inc.Remote • United States GAOTek Inc.Human Resources internship designed to give aspiring professionals hands-on experience in recruitment, sourcing, interview coor...Show moreLast updated: 30+ days ago

Engineer I - PCN

Microchip TechnologyMphil 1, Philippines

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere o...Show moreLast updated: 30+ days ago

Office Manager

Venture SmarterPhilippines

We are seeking a highly organized and proactive Remote Office Manager to oversee daily administrative operations and support our remote teams. This role is ideal for someone with strong leadership, ...Show moreLast updated: 30+ days ago

LazAffiliates Acquisition and Communications Lead - Content Operations, UPOC-BGC

LazadaPhilippines

Department : Commercial Location : Philippines.The LazAffiliates Acquisition and Communications Lead plays a dual role at the intersection of business development and brand communications.This role i...Show moreLast updated: 30+ days ago

Airbnb Superhost (Keey, part of Lion Group)

Lion GroupPhilippines

We are seeking an experienced Airbnb Superhost with a proven track record of managing successful short-term rental properties. The ideal candidate will have 3+ years of hosting experience, consisten...Show moreLast updated: 30+ days ago

Chat Support

Total ShapePhilippines

We are seeking a highly motivated and dedicated Chat Support professional to join our team remotely.The ideal candidate will have excellent communication skills, a customer-first mindset, and a pas...Show moreLast updated: 30+ days ago

Mid QA Specialist

BilleasePhilippines

Review requirements and user stories; provide actionable feedback.Create and maintain test plans, cases, and scenarios.Execute functional, regression, and exploratory tests.Perform mobile testing u...Show moreLast updated: 30+ days ago

Shipping & Receiving Clerk

OnsemiPhilippines, Philippines

Shipping and Receiving Clerk is responsible for performing administrative and logistical tasks related to the shipment and receipt of finished goods. This role ensures accurate documentation, effect...Show moreLast updated: 30+ days ago

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Customer Operations Analyst / Associate - 49616258576

SomewherePhilippines, Philippines, Philippines

30+ days ago

Job description

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

Position : Customer Operations Analyst / Associate

Working Schedule : 8a-5p EST

Salary Range : $1200-$1500 (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

Role Summary

We are seeking a highly motivated, detail-oriented, and exceptionally organized individual to join our Customer Operations team as an Analyst / Associate . This critical role serves as the frontline communication point for our most important customers, requiring a sharp eye for detail, superior written communication skills, and robust analytical capabilities. The ideal candidate thrives in a fast-paced environment, loves mastering complex details, and is driven by clarity and accuracy.

Key Responsibilities

Premium Customer Communication : Own the end-to-end communication with key customers via email, ensuring timely, professional, and clear responses. This involves reading, understanding, and accurately responding to customer inquiries and issues.
Escalation Management : Act as the primary filter for customer issues, determining which inquiries can be resolved directly and which require immediate escalation to internal teams (e.g., engineering, sales, management).

Detailed Reporting & Analysis : Prepare, maintain, and distribute comprehensive weekly reports using Microsoft Excel. This includes :

Advanced Data Manipulation : Utilizing pivot tables and complex formulas to aggregate customer data and extract meaningful insights.

Professional Formatting : Ensuring all reports are presented with excellent formatting, clarity, and visual organization.

Process Improvement : Identify recurring customer issues and trends from email analysis, proposing solutions to improve overall customer experience and operational efficiency.

Documentation & Knowledge Sharing : Meticulously document customer interactions, resolutions, and new findings to contribute to the team's knowledge base.

Required Skills & Qualifications

2+ years of experience in the same or related field

Exceptional Written & Verbal Communication : Demonstrated ability to write clear, concise, and professional English, especially in email correspondence. A strong command of grammar and tone is essential.

Organizational Mastery : Highly organized with a proven ability to manage a high volume of emails and prioritize tasks effectively under tight deadlines.

Analytical Proficiency (Excel) :

Expert knowledge of Microsoft Excel , including advanced proficiency in creating and manipulating Pivot Tables .

Strong understanding of data formatting, charting, and presentation best practices within Excel.

Detail-Oriented : A genuine love for details and a relentless pursuit of accuracy. You are the type of person who LOVES checking your work and ensuring perfection.

Proactive Learner : Possesses a curious mindset and the ability to ask pointed, clarifying questions to fully understand customer issues and internal processes.

Experience : Previous experience in a customer-facing role, operations, or an analytical / reporting function is a plus.