Csr • Philippines
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle.This isn’t just a philosophy—it’s the foundation of who we are and what we do.As a Customer Service Representative, you’ll embody th...Show more
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At least 1 year experience as escalation or L2 CSR:.Currently an L2 or Escal CSR in a medical or healthcare account.Currently an L2 or Escal CSR in a non-medical or healthcare account but had at le...Show more
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We are looking for dedicated and customer-focused.Customer Service Representatives.In this role, you will respond to inquiries, resolve concerns, and ensure customer satisfaction while adhering to ...Show more
Answering incoming calls from customers in a professional and courteous manner.Listening actively to customers and asking probing questions to fully understand their needs and concerns.Providing ac...Show more
We are seeking a highly motivated.Spanish Bilingual Customer Service Representative.Spanish- and English-speaking clients.The role involves handling inquiries, resolving concerns, and ensuring a po...Show more
We are seeking a dedicated and professional Virtual Exam Proctor to join our team and provide exceptional customer service to high-profile clients and test takers.In this role, you will facilitate ...Show more
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle.
This isn’t just a philosophy—it’s the foundation of who we are and what we do.
As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
Continuously learn about our products, services, and processes to enhance the customer experience.
Heart: Build meaningful connections with every interaction.
Show genuine care and empathy in addressing customer needs and concerns.
Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
Uphold our commitment to diversity, inclusion, and respect in all communications.
Hustle: Demonstrate resilience and a drive to deliver excellence.
Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Adapt to challenges with a proactive mindset and a solutions-oriented approach.
Work collaboratively with team members to improve processes and achieve shared goals.
A knack for problem-solving and thinking on your feet.
Ability to work under pressure while maintaining a positive and professional demeanor.
A high level of adaptability to embrace new tools, technologies, and procedures.
Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed! Why Join Us?
Head: Access to career development programs that help you grow professionally and personally.
Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.
If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.
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