Service engineer Jobs in Philippines

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Service engineer • Philippines

Last updated: 15 hours ago

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Service Desk Analyst

Booth and Partners Pte LtdNCR, 00, ph

Service Desk Dispatcher

ScalableOSNCR, 00, ph

This role is critical to SLA compliance, technician utilization, queue health, and client experience.The Dispatcher acts as the traffic controller of the service desk, maintaining flow, reducing bo...Show moreLast updated: 11 days ago

Service Desk Analyst

CaiPhilippines

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+.We have over 40 years of excellence in uniting talent and technology to power the p...Show moreLast updated: 30+ days ago

Remote Customer Service Agent

Mass MarketsQUI, PH

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...Show moreLast updated: 30+ days ago

Assistant Service Express Manager

Marriott InternationalPhilippines

The Assistant Service Express Manager has a range of responsibilities aimed at ensuring a seamless and exceptional experience for guests at every point of interaction. The role requires a multi-skil...Show moreLast updated: 14 days ago

Service Associate - Guest Service Center

Shangri-LaPhilippines

Located in the countrys premier beach destination, Shangri-Las Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature res...Show moreLast updated: 30+ days ago

Customer Service Representative

SnaphuntPhilippines

Earn up to $3,500 per month (depending on experience) as a Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transi...Show moreLast updated: 30+ days ago

Remote Customer Service Agent

MCI, LCPAN, PH

Customer Service Team Lead

MarketectPhilippines

Serve as the first point of contact for all customer inquiries across email, chat, and other channels.Resolve issues efficiently while maintaining a professional, empathetic tone.Design and impleme...Show moreLast updated: 30+ days ago

Professional Services Engineers – Mobile Data Network

Chronos ConsultingPhilippines

Our client is a leading provider of mobile internet optimization solutions that help telecom operators to improve network efficiency, speed and optimize video traffic. They are looking for a Profess...Show moreLast updated: 30+ days ago

Customer Service Specialist

TDCXPhilippines

At TDCX, we believe that every career move should propel you forward.Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible whe...Show moreLast updated: 30+ days ago

Customer Service Admin

Venture SmarterPhilippines

Respond to customer inquiries through email, chat, or support ticket systems.Provide administrative support, including documentation and data entry. Maintain accurate and up-to-date customer records...Show moreLast updated: 30+ days ago

Manager, Service Delivery Philippines

TTECPhilippines

TTEC is seeking a seasoned Service Delivery Manager to join our Customer Care team.We help bring technology and human connections together to deliver amazing customer experiences every time.We need...Show moreLast updated: 13 days ago

Service Quality Senior Specialist

AXA GroupPHILIPPINES, PHILIPPINES

Conduct regular audits and inspections of premium reminder call outs, collections calls, conservation calls, and reinstatement rolls to ensure compliance with regulatory requirements and company po...Show moreLast updated: 30+ days ago

Customer Service Supervisor

TransPerfectPhilippines •, INTL

TransPerfect Is More Than Just a Job….Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual id...Show moreLast updated: 30+ days ago

Customer Service Associate (Travel)

HawodTech Solutions Inc.Philippines

Are you looking for an EXCITING Job Opportunity to Jumpstart your Career?.If yes, then we have a great news! A next-gen customer experience (CX) company, defining and delivering transformative expe...Show moreLast updated: 30+ days ago

IT SERVICE DESK

Unison Computer Systems IncPhillipines

The IT Service Desk is in charge in evaluating and prioritizing reported service requests and incidents and fulfilling ticket and service request management. Resolve incidents, broadcast handling, a...Show moreLast updated: 30+ days ago

Service Delivery Manager

Nordic GlobalPhilippines

The PH IT Service Delivery Manager will partner with the country leadership team to ensure IT operations are functioning as expected and supporting the needs of the site. This leader is responsible ...Show moreLast updated: 27 days ago

Service Head

Monroe Consulting GroupPhilippines

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a prestigious commercial bank here in the Philippines that offers an array of deposits, flexible loans, high-yie...Show moreLast updated: 30+ days ago

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Service Desk Analyst

Booth and Partners Pte LtdNCR, 00, ph

15 hours ago

Job description

Job Summary

We are seeking a skilled Service Desk Analyst to deliver proactive and responsive support, ensuring smooth issue resolution and appropriate escalation when necessary. This role requires strong technical abilities and clear communication to create value for clients by providing excellent service and upholding our organization’s reputation.

Responsibilities

Act as the first point of contact for technical support via web portal, email, or phone

Perform remote troubleshooting and initial triage

Identify and apply the best solutions or escalate issues as needed

Ensure proper ticket management, including documentation, clear handovers, and resolution notes

Provide L1 / L2 support, including Microsoft suite, Azure, Citrix, and server administration

Provide L1 Citrix and AVD support by troubleshooting user issues, ensuring connectivity, and assisting with basic administration

Conduct daily health checks, log and respond to findings; escalate where necessary

Follow existing processes and documented procedures consistently

Create and maintain knowledge articles and solutions

Relay client feedback to internal teams and help enhance service efficiency

Identify and suggest process improvements

Complete assigned tasks and tickets within agreed SLA targets while maintaining quality and accuracy

Requirements

1–2 years of experience in a Helpdesk or Service Desk role

Experience providing both Level 1 and Level 2 support

Customer-focused and service-oriented mindset

Demonstrates a proactive approach to work, with a willingness to learn and adapt

Basic working knowledge of Microsoft 365 and Entra ID (Azure AD)

Competent written and verbal communication skills in English

Willingness to work on a shift roster in a 24x7 environment, including weekends and holidays

Nice to Have

ITIL v4 certification (not mandatory but highly valued)

Knowledge or hands-on experience with Citrix and Azure Virtual Desktop (AVD)

Understanding of secure operations principles (e.g. Zero Trust and Least Privilege)