Call Center Agent - Food Delivery account

Customer Service Representative

Metro Manila | Onsite

Sapient

About us

Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our conveniently located offices provide easy access, offering a stable and rewarding BPO career, just like many of our current team members who chose to grow with us.

Job Description

We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.

Responsibilities :

Handle customer inquiries via phone, chat, or email

Provide clear and accurate information about services and processes

Resolve concerns efficiently and professionally

Log all interactions and updates in the system

Escalate issues to supervisors when necessary

Meet quality, productivity, and customer satisfaction metrics

Schedule & Training :

Shifting schedules, including nights, weekends, and holidays

Paid training on company processes and customer service techniques

Requirements :

High School or Senior High School graduate (College preferred)

Strong English communication skills

Customer-focused, detail-oriented, and solution-driven

Basic computer skills and ability to multitask

Willing to work onsite in Metro Manila

Why Join Us

Competitive pay with performance-based incentives

Exposure to multiple industries and skill-building opportunities

Collaborative, supportive, and dynamic team environment

Apply Now

Kickstart your career as a Customer Service Representative at Sapient and contribute to helping clients succeed while developing your professional skills.