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Customer Service Specialist

Customer Service Specialist

Dempsey Resource Management Inc.CEBU / LEYTE, Cebu, PH
16 days ago
Job description

JOB DESCRIPTION :

Provides an excellent online shopping experience to all customers across all marketplaces by resolving

issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live

chat. He / she will also perform special projects designated by the Team Manager.

RESPONSIBILITIES :

  • Provides customer service for Amazon 2P and 3P accounts and monitors their performance on

Amazon.

  • Represents the brands to which he / she is assigned and familiarizes themselves with each brand’s

    • online selling policies.

  • Ensures that assigned brands achieve excellent performance ratings on Amazon and other

    • marketplaces.

  • Addresses customer queries related to orders processed through Amazon, the company's

    • website, and physical stores by coordinating primarily with the Supplier Management group, as

    well as the Listings, Inventory, Pricing, and Warehouse Teams.

  • Provides customers with shipment status updates.
  • Confirms, cancels, and processes refunds for orders as needed.
  • Sends out notifications for order delays.
  • Coordinates with shipping carriers to investigate lost packages and defective product claims.
  • Builds customer trust and earns positive feedback.
  • Updates internal tools, such as spreadsheets.
  • Helps maintain excellent metrics on Amazon and other marketplaces.
  • Handles special projects assigned by the Manager.
  • Supports the Customer Service Manager and acts as the point of contact in the absence of the

    • Manager or when needed.

    ESSENTIAL REQUIREMENTS :

  • Confident in speaking American English and good at writing emails
  • Ability to multitask
  • Good computer skills and knows how to navigate the internet
  • Good Attendance record in previous employment
  • Great contributor even on matters outside his / her scope
  • Detail-oriented and highly organized
  • Can work on the night shift.
  • Willing to work on weekends with a rotational schedule
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    Customer Service Specialist • CEBU/LEYTE, Cebu, PH