Operations CoordinatorSnaphunt • Philippines
Operations Coordinator
Snaphunt • Philippines
30+ days ago
Job descriptionAnswer inbound calls and messages for all locations using provided systems Confidently handle client complaints and service issues Apply compensation policies consistently (no unauthorized refunds) De-escalate difficult client interactions calmly and professionally Document issues and resolutions for tracking and reporting Reach out to clients to update membership payment details (card on file no longer working) Assist with appointment booking and rescheduling Navigate booking platforms and internal systems Coordinate between locations to maximize coverage and service quality Inbox Management and Calendar Management Reach out to the team members to collect photos and videos of the clients Provide support in mobilizing tasks and ensuring tasks are getting completed Create and maintain basic operational tracking (missed calls, coverage issues, response times) Flag recurring operational problems and recommend improvements Follow defined SOPs and help improve them over time Support onboarding and training of future operational hires Take full ownership of daily scheduling Help train additional staff (phone support, scheduling) Act as the operational “hub” instead of the owner Contribute to building a scalable ops structure 2+ years of experience in operations, scheduling, or team coordination At least 1 year of experience in customer service Social media management experience is a plus Strong phone confidence — able to handle difficult client conversations Comfortable enforcing policies without escalation to ownership Highly organized and calm under pressure Clear, professional English communication (spoken and written) Able to manage real-time disruptions independently Experience supporting multi-location or service-based businesses is a strong plus Reliable computer (minimum i5 or equivalent with 8GB RAM) Stable internet connection (minimum 100 MBPS download speed) Must have a minimum of 50MBPS back up internet Comfortable using Time Doctor and standard remote collaboration tools
JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :
Staff Scheduling & Coverage
- Manage daily and weekly staff schedules across multiple locations
- Monitor staff call-outs, tardiness, and availability changes
- Proactively secure shift coverage when employees call off
- Serve as the primary contact for staff schedule-related issues
- Maintain structured communication channels (e.g., GroupMe)
Client Communication & Issue Resolution
Booking & System Support
Operational Structure & Reporting
Growth Path (Important)
Within 60–90 days, this role is expected to :
Qualifications
Tech & Setup Requirements
Job Type : Full-time
Schedule : 8AM - 5PM CST M-F
Salary Range : Php 40,000-60,000
Create a job alert for this search
Operations Coordinator • Philippines
Similar jobs
This position is more than just security—it is the lifeblood of the company.We are looking for someone looking to increase all his or her skills and make a real difference in security.We are ...Show more
Founding Payroll Operations Manager at American Payroll Group INC | softgarden.Founding Payroll Operations Manager.Day Contract | Remote | US Market).
About American Payroll Group (AMP).AMP provides...Show more
Threat Response Coordinator (Pampanga Site)
Genfinity Philippines, Inc. • Clark City, PH
Quick Apply
Last updated: 30+ days ago
NetSuite Service Ops Leader - Remote (EST Overlap)
NetSelect • , , Philippines, Philippines
A leading NetSuite partner is seeking a Head of Service Operations, responsible for the operational engine of Professional Services.
This remote position requires 8+ years of experience in Services ...Show more
Last updated: 17 days ago • Promoted
Data & Ordering Analyst — Onsite Graveyard Shift
Dempsey Resource Management • , , Philippines, Philippines
A reputable resource management company in the Philippines is seeking an Amazon Ordering Analyst who will analyze brand sales data and assist US Managers.
The role requires expertise in data entry, ...Show more
Last updated: 30+ days ago • Promoted
Head of Darkstore Ops — Philippines Growth Lead
inDriver • , , Philippines, Philippines
A leading technology company is seeking an experienced operations partner for darkstore initiatives in the Philippines.This role focuses on supporting local leadership and driving growth.Ideal cand...Show more
Last updated: 6 days ago • Promoted
Remote Head of CRO & Ecommerce Growth
eNNOVATION Brands • , , Philippines, Philippines
A global tools company is seeking a Head of CRO to lead strategy and execution for optimizing conversion across customer touchpoints.
You will own the CRO roadmap, run A / B tests, and analyze perform...Show more
Last updated: 4 days ago • Promoted
Head of Service Operations
NetSelect • , , Philippines, Philippines
Years Dedicated to the NetSuite Contract Market | Connecting NetSuite Customers & Partners with Pre-Vetted, Reference-Checked NetSuite….
Head of Service Operations – NetSuite Partner (Remote, EST Ov...Show more
Last updated: 17 days ago • Promoted
Head of Operations
inDriver • , , Philippines, Philippines
Serve as inDrive’s on-ground partner for darkstore operations in the.Support local darkstore leadership in achieving growth and scaling objectives.
Provide visibility and reporting to inDrive’s regi...Show more
Last updated: 6 days ago • Promoted
Resort General Manager : Operations & Guest Experience
Sunlight Hotels and Resorts • , , Philippines, Philippines
A premier hospitality group in the Philippines seeks an experienced General Manager to oversee resort operations and ensure exceptional guest experiences.
The role involves managing all departments,...Show more
Last updated: 1 day ago • Promoted
Head of CRO (Conversion Rate Optimization)
Careers at My Online Staff • , , Philippines, Philippines
Head of CRO (Conversion Rate Optimization).Location : Remote (Philippines).Cyber Tools is on a mission to revolutionize the world of tools — blending innovation, performance, and storytelling to bui...Show more
Last updated: 17 days ago • Promoted
Amazon Ordering Analyst
Dempsey Resource Management • , , Philippines, Philippines
Join to apply for the Amazon Ordering Analyst role at Dempsey Resource Management.Salary Range : The salary will be customized according to their level of experience.
The Ordering / Data Analyst helps ...Show more
Last updated: 30+ days ago • Promoted
Head of Darkstore Operations - Philippines
Indriver • , , Philippines, Philippines
A rapidly growing tech company is searching for a Darkstore Business Partner to lead operations in the Philippines.This role requires strong leadership, market expertise in the Philippine market, a...Show more
Last updated: 7 days ago • Promoted
Founding Payroll Operations Manager
American Payroll Group INC • Philippines
Quick Apply
Last updated: 6 hours ago • New!
VP Total Rewards
Michael Page • , , Philippines, Philippines
High-impact leadership role shaping the full Total Rewards strategy.Opportunity to modernize and scale programs.Our client is a business solutions provider specializing in medical billing, revenue ...Show more
Last updated: 16 days ago • Promoted
Head of Operations Hybrid - Full Time Philippines
Indriver • , , Philippines, Philippines
We are in search of a Darkstore Business Partner to lead initiatives related to Philippine, with a primary focus on the project.
The ideal candidate should possess strong leadership skills, market e...Show more
Last updated: 7 days ago • Promoted
Head of Information Operations & Insights
1840 & Company • , , Philippines, Philippines
We are seeking a dynamic Head of Information Operations & Insights to lead and scale our information services function.This leader will ensure that high-quality information assets fuel global go-to...Show more
Last updated: 4 days ago • Promoted
Automation Analyst
Innovior • , , Philippines, Philippines
We are looking for a proactive Analyst to join our Managed Services team.This role is ideal for someone who enjoys client interaction, problem-solving, and working with modern automation and cloud ...Show more
Last updated: 17 days ago • Promoted
General Manager
Sunlight Hotels and Resorts • , , Philippines, Philippines
The SETIR General Manager oversees all resort operations, responsible for guest experience, and overall performance of Sunlight EcoTourism Island Resort.
The SETIR GM ensures that all departments — ...Show more
Last updated: 1 day ago • Promoted
Head of Operations
ActivationMachine, Inc. • , , Philippines, Philippines
The Head of Operations is accountable for the overall BAU–related activation programs in particular areas of assignment.He / she is mainly responsible for managing and ensuring its execution and imp...Show more
Last updated: 30+ days ago • Promoted