Customer Care Executive | Makati | 5
- Responsible for providing end to end customer servicing to Customers using different communication channels either Voice, Email, Facebook or Live Chat.
- Address queries on policy, billing and payment
- Address queries on claims filing and status.
- Resolve requests and complaints.
- Facilitate endorsement request form customer or distributor.
- Escalation of customer complaints to Tier 2 or Team Lead. c
- Escalate real-time issues for top call drivers that are out of the ordinary.
- Promote Company's Self Service options.
- Address distributor inquiries on transaction status & aftersales process
Roles and Responsibilities :
Customer Handling
o Educate customers and answer queries on products, processes, and policy information, etc.
o Educate customers on the use of Company's Self service Options
o Educate customer on the requirements of claim documents and claims status.
o Provide extra mile actions to provide delightful customer experience whenever possible
Service Fulfillment
o Update customers on status of transactions & request.
o Creation of case requests for modification whether it’s new or follow-up.
o Advice on requirements, processes, and SLA.
Complaints Management
o Provide resolution to soft customer complaints.
o Endorse to Team Leader overseeing complaints lodged until resolved
- At least 2 years experience in a Customer Service function
- Exposure in the banking / insurance industry is a plus
- Has experience using multiple / non-traditional channels in customer servicing (chat, new media)
- Excellent communication skills (active listening, verbal, and written)
- Proficient in English and Filipino language (grammar) and can express thoughts clearly
- Dependable
- Flexible and open to change
- A good team player
- Problem Solver, Dynamic and able to multi-task
Airline Reservations and Ticketing Agent
system experience, excellent english communication skills, bpo experience, call center operations, Customer oriented Bel Air,Makati City.Can start on 23 May 2022Fresh graduates are welcome to apply.No work experience required
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About this role Wells Fargo is seeking a Customer Success Representative..In this role, you will Support customary care and proactively seek out ways to improve a variety of more complex financial products services or select customer segments through a variety of channels such as phone, text, chat, video chat and moreOffer ideas or solutions for customer success groupPerform moderately complex research to resolve more complex customer problems including communicating with other departments to resolve customer
Customer Care Executive | Makati | 5
Responsible for providing end to end customer servicing to Customers using different communication on claims filing and status. Resolve requests and complaints. Facilitate endorsement request form customer or distributor. Escalation of customer complaints to Tier 2 or Team Lead. c. Escalate real time issues and policy information, etc.o Educate customers on the use of Company's Self service Optionso Educate customer requirements of claim documents and claims status.o Provide extra mile actions to provide delightful customer
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