Workforce Management Specialist

Process Associate Specialist - WFM

COMPANY PROFILE : With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position : Process Specialist - WFM

Company Industry : BPO Company

Work Location : Alabang

Work Schedule : Shifting schedules

Salary : Php 30,000 - Php 40,000

Work Set Up : Work onsite

BENEFITS :

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

JOB REQUIREMENTS :

Bachelor Degree Holder

At least 3 years of total experience as a Workforce Management in a BPO / Shared Services company

WFM Scheduling tools (Verint, Genesys, IEX, Aspect, is an advantage

Amenable to work in shifting schedules

Amenable to work onsite

JOB RESPONSIBILITIES :

Oversee workforce and resource planning for one or more business units.

Work closely with business partners as a trusted advisor, identifying potential issues and opportunities early.

Communicate trends, risks, and recommendations clearly using data and insights.

Partner with teams to understand upcoming changes or initiatives that may impact workload or staffing needs.

Forecast call volumes and workload for contact center and processing teams.

Look for Ms. Riva

RECRUITMENT PROCESS : (ONLINE OR FACE TO FACE)

Initial Interview

Final Interview

Job Offer