Channel Partner Associate

We believe that entrepreneurs are society's problem solvers. They see opportunities in complexities and drive us towards progress. Osome doesn't want entrepreneurs to be distracted from the important task of searching for the best solutions. By letting us handle all the routine tasks, entrepreneurs can focus on driving their business forward.

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices 🌎. We're looking for more bright minds who'd love to change the world by solving complex problems.

What You’ll Do :

⭐ Manage day-to-day partner communications via tickets, email, and Slack, ensuring timely and accurate responses

⭐ Monitor and manage partner-related tickets to ensure SLA adherence and a zero backlog of unanswered communications

No unresolved partner communications beyond two business days

⭐ Coordinate closely with internal teams (Accounting, Corporate Secretary, Finance, Product) to resolve partner and client issues end-to-end

⭐ Maintain accurate account records, tagging, and notes in CRM and internal systems

⭐ Prepare partner performance updates and contribute to reviews using operational and renewal-related metrics

⭐ Identify recurring issues, trends, and improvement opportunities, and escalate with clear context and recommendations

⭐ Own resolution of the majority of partner issues independently, escalating only high-risk or cross-functional blockers with clear recommendations

Who You Are :

⭐ Experience in a Channel Partner / Partner Success / Account Management role

⭐ Prior experience in a client- or partner-facing operational environment

⭐ Experience managing a portfolio of external partners and navigating cross-functional dependencies is preferred

⭐ Experience in a similar industry (e.g., Corporate Secretary, Accounting, Professional Services) is a strong advantage

Our Benefits 🙌

Osome grows alongside you, but we already have a few perks :

⭐ The opportunity to join a goal-driven startup with big ambitions.

⭐ An open, inclusive working environment, with founders deeply-rooted in the startup space.

⭐ An agile working model focused on goals and performance.

⭐ International environment with diverse culture.

⭐ Competitive remuneration package.

⭐ Remote-first and flexible working arrangements.

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.